Tutrain Refund Policy
Transparent and student centric refund process
AOverview
Tutrain is committed to maintaining a student-centric approach with transparency. This refund policy ensures fair handling of refund requests while acknowledging the operational costs associated with our personalized one-on-one classroom services.
BRefund Application Process
1. How to Apply:
The Parent/Guardian must submit a formal refund request via email to Connect@tutrain.com, including:
- Student Name, Parent Name, Registered Mobile Number
- Reason for Refund
- Course Name, Batch Start Date
- Attach: Fee Receipt and Bank Proof (Cancelled Cheque or Passbook First Page)
2. Mode of Refund:
- Refunds will be processed via online transfer only to a Savings Bank Account belonging to the parent or student.
- Processing Time: Within 7–10 working days from approval.
- Note: Refund amount is based on the date of request submission, not the last class attended.
CRefund Eligibility & Deduction Slabs
Refunds are governed by the timing of the request and calculated as follows:
| Refund Condition | Refund Eligibility | Deduction Basis | Remarks |
|---|---|---|---|
| Withdrawal Before Class Commencement (Min. 48 hrs notice) | 100% Refund | 0% Deduction | Full fee refunded if informed 48 hours before first session |
| Withdrawal After Class Commencement | Partial Refund | 20% Operational & Resource Allocation fee + Pro-Rata Class Charges | Includes charges for teaching hours, class access, academic support and use of Tutrain's system infrastructure |
Calculation:
Refund = Course Fee – (20% Operational & Resource Allocation fee + Charges for Conducted Sessions)
DKey Refund Terms
- Full course fee is collected post-demo. No additional registration or admission charges.
- Paid demo sessions are non-refundable under any circumstance.
- Refund requests outside the defined timelines are not eligible for partial returns.
- Refunds are only considered upon written request via email with the required documents.
EAlternative to Refund
Instead of requesting a refund, students may opt to:
- Switch to another subject
- Shift to a different tutor (based on availability)
- Must be requested within the same payment cycle.
FExceptions for Refunds Cases
1. Medical Emergency
- Requires submission of a doctor's certificate and medical reports
- Subject to review and approval by the management committee.
2. Admission to a Medical/Engineering College
Submit the following:
- Allotment Letter / College Admission Receipt
- Entrance Exam Result
- College ID Proof / Hostel Fee Receipt
- Tutrain Fee Receipt
Refund, if approved, will be processed after deducting the final refund slab equivalent.
GStudent Replacement Policy
Tutrain allows the replacement of a student with another eligible candidate under the following conditions:
- A written consent must be provided by the original parent/guardian authorizing the replacement.
- The new student must enroll in a course of equal or higher value within the same payment cycle.
- Any remaining fees from the original student will be adjusted in the new student's account.
- If the new course fee is higher, the fee difference must be paid at the time of transfer.
- Replacement is subject to availability and Tutrain's management approval.
- No additional administrative charges will be applied for the replacement process.
HGeneral Guidelines
✓ Considered for Refund:
- Date of First Class
- Date of Refund Request Submission
✗ Not Considered:
- Last Class Attended Date
- Verbal or Phone Requests
- All deductions are based on actual service utilization
- Final decision rests with Tutrain's management
IImportant Disclaimers
- Tutrain is not responsible for incorrect bank details shared by the parent/student
- No refunds for paid demos
- Fees paid through loan/EMI are governed by third-party financial partner policies
- The policy remains applicable even if:
- The student joins late
- The student never attended any class
JNeed Assistance? We're Here to Help!
At Tutrain, we understand that decisions regarding refund or student support can be sensitive. Our team is committed to providing you with complete guidance, timely updates and a smooth resolution process.
If you have any questions, need clarification or wish to apply for a refund or student replacement, feel free to contact us:
We strive to respond to all refund-related queries within 24 to 48 working hours.
Your trust means everything to us and we're always just a message away.
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